Interventions to Improve the Candidate Experience of Structured Videoconference Interviews

Intense competition for talent has led to increased organizational focus on improving how applicants perceive and respond selection tools. Because of the recent use technology in selection, we tested whether modifying aspects videoconference interviews could improve applicant reactions. We two interventions—structured rapport building question provision—with 205 applying a research assistant position. Applicants were randomly assigned either an experimental condition (rapport or provision) control participated structured interview, followed by survey. Structured had no significant effect However, provision improved applicants’ perceptions overall fairness chance perform—but not their reported anxiety, relative condition. Question appears be simple cost-effective intervention that used interview context help